IS360 Technologies And Services Pvt Ltd (IS360) Cancellation and Refund Policy

Effective Date: 26.6.2024

At IS360 Technologies, we are committed to providing exceptional services to our clients. If, for any reason, you are not completely satisfied with the services provided, we offer the following refund policy:

1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Rendered: If the service has not been provided as per the service order.
Service Quality Issues: If there are significant quality issues with the service that cannot be resolved.

2. Refund Request Process
To request a refund, please follow these steps:
Step 1: Submit a written refund request to [email protected] within 7 days of the service completion date. Include the service order number, a description of the issue, and any supporting documentation.
Step 2: Our customer service team will acknowledge your request within 2 business days and may request additional information or clarification.
Step 3: A thorough review of your request will be conducted, and a decision will be made within 14 business days of receiving all necessary information.

3. Refund Approval
If your refund request is approved, we will process the refund within 10 business days.
Refunds will be issued to the original payment method used for the service order.
You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
Change of Mind: If you change your mind after the service has been rendered.
Partial Use: If you have partially used the service and decide to cancel.
Contract Breach: If you breach any terms and conditions of the service order.

5. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer service team:
Email: [email protected]
Phone: +91 7410010020
Address: Flat A , Mahalakshmi Apartments, Kothaval Chavadi Street, Saidapet West, Chennai – 600015.

6. Amendments to the Policy
IS360 Technologies reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing IS360 Technologies. We appreciate your business and are committed to delivering high-quality services.